copy of He restores my soul, Whole! T-Shirt (XL)

WholeLife Counseling Center (WCC) Digital & Physical Products

Effective Date: 12/7/2025

This Return & Refund Policy outlines the terms for all digital and physical (traditional) products offered by WholeLife Counseling Center. Our goal is to provide clarity, fairness, and integrity in all transactions.

1. Digital Products (Non-Refundable)

Digital products include:

• eBooks

• Workbooks

• Guides

• Worksheets

• Trainings

• Online courses

• Audio/video downloads

• PDF resources

• Digital ministry materials

All digital products are non-refundable.

Because digital content is instantly accessible and cannot be “returned,” all sales of digital products are final.

Refunds will only be considered if:

• A customer purchased the same item twice by accident

• A technical issue prevented product access and cannot be resolved within 7 days

To request support, email: clientservices@wholelifessb.com

 2. Physical (Traditional) Goods

Physical goods include:

• Print books

• Journals

• Cards

• Branded items

• Tangible materials shipped to the customer

Return Window

Returns are accepted within 14 days of delivery.

Eligibility for Return

To be eligible:

• Item must be unused, in original condition

• Must be in original packaging

• Include receipt or proof of purchase

Non-Returnable Physical Items

• Sale or clearance items

• Items damaged by the customer

• Items returned without authorization

💰 Refund Process (Physical Items Only)

Once a returned item is received and inspected:

• Approved refunds will be issued to the original payment method

• Refund processing may take 3–10 business days

Shipping fees are non-refundable.
Customers are responsible for return shipping unless the item was damaged or incorrect.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged or incorrect item:

• Email clientservices@wholelifessb.com within 72 hours

• Include photos of the item and packaging

• We will replace the item at no cost or provide a refund

4. Exchanges (Physical Goods Only)

Exchanges are allowed for defective or damaged products only.
Non-defective items cannot be exchanged.

5. How to Initiate a Return or Issue

Email us at clientservices@wholelifessb.comwith:

• Your full name

• Order number

• Description of the issue

• Photos (if applicable)

A return authorization will be provided.

6. All Sales Are Final After 14 Days (Physical) or Immediately (Digital)

• Digital items → final at purchase

• Physical items → final after 14-day return window

• Groups - Refundable up to 21 days to event

T-Shirts can be picked up at vendor events, WCC offices and mailed in the US.  All postage and packaging fees will be the responsibility of the buyer. Please see return policy. Please email clientservices@wholelifessb.com with any questions.